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- Call centers
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1
Cases in call center management great ideas (th)at work /
Publicado em 2005An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
2
Wake up your call center how to be a better call center agent /
Publicado em 2005An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
3
Call center performance enhancement using simulation and modeling
Publicado em 1999An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
4
Call center benchmarking how good is "good enough" /
Publicado em 2000An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
5
Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
Publicado em 2002An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
6
The real-time contact center
Publicado em 2005An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
7
Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
Publicado em 2007An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
8
Working the night shift women in India's call center industry /
Publicado em 2010An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
9
Outsourcing and service work in the new economy the case of call centres in Mexico City /
Publicado em 2012An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
10
Working the night shift women in India's call center industry /
Publicado em 2010An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
11
Outsourcing and service work in the new economy the case of call centres in Mexico City /
Publicado em 2012An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
12
Disintegrating democracy at work labor unions and the future of good jobs in the service economy /
Publicado em 2012An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
13
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14
A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
Publicado em 2018Full text available:
Recurso Eletrônico livro eletrônico -
15
Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
Publicado em 2012Click to View
Tese Recurso Eletrônico livro eletrônico -
16
A nation on the line : call center as postcolonial predicaments in the Philippines /
Publicado em 2018Click to View
Recurso Eletrônico livro eletrônico -
17
Cases in call center management great ideas (th)at work /
Publicado em 2005An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
18
Wake up your call center how to be a better call center agent /
Publicado em 2005An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
19
Call center performance enhancement using simulation and modeling
Publicado em 1999An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
20
Call center benchmarking how good is "good enough" /
Publicado em 2000An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico