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Cases in call center management great ideas (th)at work / par Feinberg, Richard, 1950-

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Wake up your call center how to be a better call center agent / par D'Ausilio, Rosanne, 1941-

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Call center performance enhancement using simulation and modeling par Anton, Jon

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Call center benchmarking how good is "good enough" / par Anton, Jon

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Geac System21 commerce.connect implementation on the IBM eserver iSeries server /

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The real-time contact center par Fluss, Donna

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Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty / par Güngör, Hüseyin

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Working the night shift women in India's call center industry / par Patel, Reena, 1970-

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Outsourcing and service work in the new economy the case of call centres in Mexico City / par Alvarez-Galvan, Jose-Luis

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Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System / par Hoss, Dennis

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A nation on the line : call center as postcolonial predicaments in the Philippines / par Padios, Jan M.

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Disintegrating democracy at work labor unions and the future of good jobs in the service economy / par Doellgast, Virginia Lee, 1976-

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A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines / par Padios, Jan M., 1979-

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