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Cases in call center management great ideas (th)at work /
Publicat 2005An electronic book accessible through the World Wide Web; click to view
Electrònic eBook -
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Call center benchmarking how good is "good enough" /
Publicat 2000An electronic book accessible through the World Wide Web; click to view
Electrònic eBook -
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The real-time contact center
Publicat 2005An electronic book accessible through the World Wide Web; click to view
Electrònic eBook -
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A nation on the line : call center as postcolonial predicaments in the Philippines /
Publicat 2018Click to View
Electrònic eBook -
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A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
Publicat 2018Full text available:
Electrònic eBook