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  1. 1
    Instructor's manual to accompany operations management : serving the customer /

    Instructor's manual to accompany operations management : serving the customer / od Schonberger, Richard J.

    Izdano 1988
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  2. 2
    Operations management : improving customer service /

    Operations management : improving customer service / od Schonberger, Richard J.

    Izdano 1991
    Knjiga
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