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  1. 1
    Instructor's manual to accompany operations management : serving the customer /

    Instructor's manual to accompany operations management : serving the customer / Dahkki Schonberger, Richard J.

    Almmustuhtton 1988
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  2. 2
    Operations management : improving customer service /

    Operations management : improving customer service / Dahkki Schonberger, Richard J.

    Almmustuhtton 1991
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