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    The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth / by Knapp, Rob, 1946-

    Published 2008
    Table of Contents: “…The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook