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  1. 1
    Service marketing : people, technology, strategy /

    Service marketing : people, technology, strategy / by Lovelock, Christopher

    Published 2011
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  2. 2
    The service edge : 101 companies that profit customer care /

    The service edge : 101 companies that profit customer care / by Zemke, Ron

    Published 1989
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  3. 3
    Meeting customer needs /

    Meeting customer needs / by Smith, Ian

    Published 2003
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  4. 4
    Service marketing : people, technology, strategy /

    Service marketing : people, technology, strategy / by Lovelock, Christopher

    Published 2011
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  5. 5
    Management practices for successful call centres in Kenya /

    Management practices for successful call centres in Kenya / by Kimama, Patricia

    Published 2010
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  6. 6
    Customer service : a practical approach /

    Customer service : a practical approach / by Harris, Elaine K.

    Published 2013
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  7. 7
    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /

    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / by Kipchirchir, Kili Sydney

    Published 2011
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  8. 8
    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth /

    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / by Koskei, Nancy C.

    Published 2011
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  9. 9
    The service edge : 101 companies that profit customer care /

    The service edge : 101 companies that profit customer care / by Zemke, Ron

    Published 1989
    Book
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  10. 10
    Influence of customer based brand equity on organizational competitiveness in the hospitality industry a case study of Caramel restaurant and lounge, Nairobi

    Influence of customer based brand equity on organizational competitiveness in the hospitality industry a case study of Caramel restaurant and lounge, Nairobi by Gitahi-Muchai, Muthoni

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  11. 11
    Influence of corporate reputation on Airtel Kenya customer satisfaction among university students the case of the technical university of Kenya

    Influence of corporate reputation on Airtel Kenya customer satisfaction among university students the case of the technical university of Kenya by Ramani, Ken

    Published 2022
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  12. 12
    Management practices for successful call centres in Kenya /

    Management practices for successful call centres in Kenya / by Kimama, Patricia

    Published 2010
    Book
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  13. 13
    Customer service : a practical approach /

    Customer service : a practical approach / by Harris, Elaine K.

    Published 2013
    Book
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  14. 14
    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /

    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / by Kipchirchir, Kili Sydney

    Published 2011
    Book
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  15. 15
    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth /

    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / by Koskei, Nancy C.

    Published 2011
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  16. 16
    Meeting customer needs /

    Meeting customer needs / by Smith, Ian

    Published 2003
    Book
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  17. 17
    Service marketing : people, technology, strategy /

    Service marketing : people, technology, strategy / by Lovelock, Christopher

    Published 2011
    Book
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  18. 18
    Service marketing : people, technology, strategy /

    Service marketing : people, technology, strategy / by Lovelock, Christopher

    Published 2011
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