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  1. 1
    Customer care excellence : how to create an effective customer focus. /

    Customer care excellence : how to create an effective customer focus. / by Cook, Sarah

    Published 2011
    “…Kogan Page,…”
    Book
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  2. 2
    The customer management scorecard managing CRM for profit /

    The customer management scorecard managing CRM for profit / by Woodcock, Neil

    Published 2003
    “…Kogan Page,…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  3. 3
    Consumer insight how to use data and market research to get closer to your customer /

    Consumer insight how to use data and market research to get closer to your customer /

    Published 2004
    “…Kogan Page,…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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