Search Results - "customer relationship management"

Lean and agile value chain management a guide to the next level of improvement / by Sabri, Ehap H., 1967-

Table of Contents: “…The big picture of lean and agile value chain -- Lean and agile value chain building blocks and maturity levels -- Supplier relationship management superprocess -- Supply chain management superprocess -- Customer relationship management superprocess -- Lean and agile value chain technology applications and trends -- Transformation program cycle -- Change management supported processes -- Lean and agile value chain transformation case study : office systems -- Lean and agile value chain success stories and lessons learned.…”
An electronic book accessible through the World Wide Web; click to view