Search Results - "Customer access management."

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  1. 1
    Wake up your call center how to be a better call center agent /

    Wake up your call center how to be a better call center agent / by D'Ausilio, Rosanne, 1941-

    Published 2005
    “…Customer access management.…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  2. 2
    Call center performance enhancement using simulation and modeling

    Call center performance enhancement using simulation and modeling by Anton, Jon

    Published 1999
    “…Customer access management.…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  3. 3
    Call center benchmarking how good is "good enough" /

    Call center benchmarking how good is "good enough" / by Anton, Jon

    Published 2000
    “…Customer access management.…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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