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  1. 1
    The effectiveness of customer retention strategies adopted by Kenya Commercial Bank: a case of Nairobi central business district

    The effectiveness of customer retention strategies adopted by Kenya Commercial Bank: a case of Nairobi central business district by Kahiu, Teresa N.

    Published 2015
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    An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya /

    An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya / by Kiptoo, Sarah J.

    Published 2018
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