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  1. 1
    Performance appraisals : getting results /

    Performance appraisals : getting results /

    “…Kantola Production.…”
    Electronic Globe Software
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  2. 2
    Listening under pressure : customer service challenge /

    Listening under pressure : customer service challenge /

    “…Kantola Production.…”
    Electronic Globe Software
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  3. 3
    Arts of criticism : giving and taking /

    Arts of criticism : giving and taking /

    “…Kantola Production.…”
    Electronic Globe Software
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  4. 4
    Dealing with the irate customer /

    Dealing with the irate customer /

    “…Kantola Production.…”
    Electronic Globe Software
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  5. 5
    Breakthrough listening : essential skills for improving communication and cooperation in your workplace /

    Breakthrough listening : essential skills for improving communication and cooperation in your workplace /

    “…Kantola Production.…”
    Electronic Globe Software
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