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  1. 1
    Cases in call center management great ideas (th)at work /

    Cases in call center management great ideas (th)at work / by Feinberg, Richard, 1950-

    Published 2005
    “…Ichor Business Books,…”
    An electronic book accessible through the World Wide Web; click to view
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  2. 2
    Wake up your call center how to be a better call center agent /

    Wake up your call center how to be a better call center agent / by D'Ausilio, Rosanne, 1941-

    Published 2005
    “…Ichor Business Books,…”
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  3. 3
    Call center performance enhancement using simulation and modeling

    Call center performance enhancement using simulation and modeling by Anton, Jon

    Published 1999
    “…Ichor Business Books,…”
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  4. 4
    Call center benchmarking how good is "good enough" /

    Call center benchmarking how good is "good enough" / by Anton, Jon

    Published 2000
    “…Ichor Business Books/Purdue University Press,…”
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