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The customer management scorecard managing CRM for profit /
Published 2003An electronic book accessible through the World Wide Web; click to view
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CRM unplugged releasing CRM's strategic value /
Published 2004An electronic book accessible through the World Wide Web; click to view
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Customer relationship management an Emerald guide.
Published 2005An electronic book accessible through the World Wide Web; click to view
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Electronic customer relationship management
Published 2006An electronic book accessible through the World Wide Web; click to view
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User-centered design stories real-world UCD case files /
Published 2007An electronic book accessible through the World Wide Web; click to view
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Managing global customers an integrated approach /
Published 2007An electronic book accessible through the World Wide Web; click to view
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Maximizing your sales with Salesforce.com
Published 2008An electronic book accessible through the World Wide Web; click to view
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