Search Results - "customer relationship management"
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Customer relationship management an Emerald guide.
Published 2005An electronic book accessible through the World Wide Web; click to view
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Customer relationship management a global perspective /
Published 2008An electronic book accessible through the World Wide Web; click to view
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Electronic customer relationship management
Published 2006An electronic book accessible through the World Wide Web; click to view
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Statistical methods in customer relationship management
Published 2012An electronic book accessible through the World Wide Web; click to view
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Customer relationship management using business intelligence
Published 2012An electronic book accessible through the World Wide Web; click to view
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Business process management journal.
Published 2007An electronic book accessible through the World Wide Web; click to view
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Data mining techniques for marketing, sales, and customer relationship management /
Published 2004Table of Contents: “…-- The virtuous cycle of data mining -- Data mining methodology and best practices -- Data mining applications in marketing and customer relationship management -- The lure of statistics: data mining using familiar tools -- Decision trees -- Artificial neural networks -- Nearest neighbor approaches : memory-based reasoning and collaborative filtering -- Market basket analysis and association rules -- Link analysis -- Automatic Cluster detection -- Knowing when to worry: hazard functions and survival analysis in marketing -- Genetic algorithms -- Data mining throughout the customer life cycle -- Data warehousing, OLAP, and data mining -- Building the data mining environment -- Preparing data for mining -- Putting data mining to work.…”
An electronic book accessible through the World Wide Web; click to view
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Dynamic customer strategy : today's CRM /
Published 2014Subjects: An electronic book accessible through the World Wide Web; click to view
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Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
Published 2016Table of Contents: “…Building brand equity through relationship marketing -- 7. Customer relationship management analytics -- 8. Future of relationship marketing -- Notes -- References -- Index.…”
An electronic book accessible through the World Wide Web; click to view
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Lean and agile value chain management a guide to the next level of improvement /
Published 2010Table of Contents: “…The big picture of lean and agile value chain -- Lean and agile value chain building blocks and maturity levels -- Supplier relationship management superprocess -- Supply chain management superprocess -- Customer relationship management superprocess -- Lean and agile value chain technology applications and trends -- Transformation program cycle -- Change management supported processes -- Lean and agile value chain transformation case study : office systems -- Lean and agile value chain success stories and lessons learned.…”
An electronic book accessible through the World Wide Web; click to view
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Digital marketing management : a handbook for the current (or future) CEO /
Published 2015Table of Contents: “…Social media and mobile marketing -- Context -- 7. Customer relationship management (CRM) and the role of leadership in digital marketing -- 8. …”
An electronic book accessible through the World Wide Web; click to view
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Business process reengineering : an ICT approach /
Published 2019Taylor & Francis
OCLC metadata license agreement
Electronic eBook