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    Five steps of outcome-based planning and evaluation for public libraries / by Gross, Melissa, Mediavilla, Cindy, 1953-, Walter, Virginia A.

    Published 2016
    Table of Contents: “…Outcomes, services and programs, and OBPE -- Gathering information -- Determining outcomes -- Designing programs and services -- Evaluating programs and services -- Sharing results -- Appendix A. …”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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