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Customer relationship management a global perspective /
Published 2008An electronic book accessible through the World Wide Web; click to view
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Implementing SugarCRM
Published 2006An electronic book accessible through the World Wide Web; click to view
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Microsoft Dynamics CRM 2011 administration bible
Published 2011An electronic book accessible through the World Wide Web; click to view
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Managing customer relationships a strategic framework /
Published 2011An electronic book accessible through the World Wide Web; click to view
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Statistical methods in customer relationship management
Published 2012An electronic book accessible through the World Wide Web; click to view
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Citizen relationship management a study of CRM in government /
Published 2008An electronic book accessible through the World Wide Web; click to view
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Customer relationship management using business intelligence
Published 2012An electronic book accessible through the World Wide Web; click to view
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