Fearless facilitation the ultimate field guide to engaging (and involving!) your audience / by Maxey, Cyndi

Table of Contents: “…-- What oprah and larry know -- What the best do not do -- What the journalist uncovers -- What the orchestra conductor knows -- What the sales professional knows -- Really good facilitators use these questions -- Really good facilitators avoid these questions -- What listening live is not -- Timing is everything -- Your natural resources -- Coach's comments -- Go with it! …”
An electronic book accessible through the World Wide Web; click to view