Published 2007
Table of Contents:
“…-- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis --
Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? …”
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