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  1. 1
    Root cause analysis : simplified tools and techniques /

    Root cause analysis : simplified tools and techniques / by Andersen, Bjørn, Fagerhaug, Tom, 1968-

    Published 2006
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  2. 2
    Root cause analysis and improvement in the healthcare sector : a step-by-step guide /

    Root cause analysis and improvement in the healthcare sector : a step-by-step guide / by Andersen, Bjørn, Fagerhaug, Tom, 1968-, Beltz, Marti

    Published 2009
    Table of Contents: “…Root cause analysis in healthcare -- The root cause analysis process -- Define the event -- Find causes -- Find the root cause -- Find solution(s) -- Take action -- Measure and assess -- Advanced tools -- Hardwiring the use of RCA -- The future of root cause analysis in healthcare.…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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