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A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /

"In 2011 the Philippines surpassed India to become what the New York Times referred to as "the world's capital of call centers." By the end of 2015 the Philippine call center industry employed over one million people and generated twenty-two billion dollars in revenue. In A Natio...

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Bibliografiske detaljer
Hovedforfatter:	Padios, Jan M., 1979- (Author)
Format:	Electronisk eBog
Sprog:	engelsk
Udgivet:	Durham : Duke University Press, 2018.
Serier:	Book collections on Project MUSE.
Fag:	Call centers. TECHNOLOGY & ENGINEERING > Telecommunications. BUSINESS & ECONOMICS > Industries > Media & Communications. Centres d'appels (Affaires) > Philippines. Call centers > Philippines. Philippines. Electronic books.
Online adgang:	Full text available:
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

A nation on the line : call center as postcolonial predicaments in the Philippines /
af: Padios, Jan M.
Udgivet: (2018)

The language of outsourced call centers a corpus-based study of cross-cultural interaction /
af: Friginal, Eric
Udgivet: (2009)

Call center performance enhancement using simulation and modeling
af: Anton, Jon
Udgivet: (1999)

Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
af: Hoss, Dennis
Udgivet: (2012)

The real-time contact center
af: Fluss, Donna
Udgivet: (2005)

Cases in call center management great ideas (th)at work /
af: Feinberg, Richard, 1950-
Udgivet: (2005)

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
af: Güngör, Hüseyin
Udgivet: (2007)

Wake up your call center how to be a better call center agent /
af: D'Ausilio, Rosanne, 1941-
Udgivet: (2005)

The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya /
af: Onyango, Francis Otieno
Udgivet: (2013)

Outsourcing and service work in the new economy the case of call centres in Mexico City /
af: Alvarez-Galvan, Jose-Luis
Udgivet: (2012)

Call center benchmarking how good is "good enough" /
af: Anton, Jon
Udgivet: (2000)

Philippines communications.
Udgivet: (2010)

Management practices for successful call centres in Kenya /
af: Kimama, Patricia
Udgivet: (2010)

The relevance of outsourcing call center services in the telecommunication industry : a study of Celtel and Safaricom /
af: Wagora, Jesse
Udgivet: (2008)

Strategic Retail Management Text and International Cases /
af: Zentes, Joachim
Udgivet: (2012)

Winter carnival in a western town identity, change, and the good of the community /
af: Gabbert, Lisa
Udgivet: (2011)

Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
Udgivet: (2002)

Disintegrating democracy at work labor unions and the future of good jobs in the service economy /
af: Doellgast, Virginia Lee, 1976-
Udgivet: (2012)

Raiding, trading, and feasting the political economy of Philippine chiefdoms /
af: Junker, Laura Lee, 1958-
Udgivet: (1999)

Philippines women in culture, business, & travel /
Udgivet: (2010)

Working the night shift women in India's call center industry /
af: Patel, Reena, 1970-
Udgivet: (2010)

Sales Excellence Systematic Sales Management /
af: Homburg, Christian
Udgivet: (2012)

Opportunities for the Philippines
Udgivet: (2000)

Islamic identity, postcoloniality, and educational policy schooling and ethno-religious conflict in the Southern Philippines /
af: Milligan, Jeffrey Ayala
Udgivet: (2005)

Assessment of microinsurance as emerging microfinance service for the poor : the case of the Philippines /
Udgivet: (2013)

Philippines money & banking.
Udgivet: (2010)

Passport Philippines your pocket guide to Filipino business, customs & etiquette /
af: Francia, Luis, 1945-
Udgivet: (1997)

The green tiger the costs of ecological decline in the Philippines /
af: Goldoftas, Barbara
Udgivet: (2006)

Uncultural behavior an anthropological investigation of suicide in the southern Philippines /
af: Macdonald, Charles J-H
Udgivet: (2007)

Skills for the labor market in the Philippines
af: Di Gropello, Emanuela
Udgivet: (2010)

Nongovernmental organizations in environmental struggles politics and making moral capital in the Philippines /
af: Bryant, Raymond L., 1961-
Udgivet: (2005)

Investment incentives and effective tax rates in the Philippines : a comparison with neighboring countries /
af: Botman, Dennis
Udgivet: (2008)

Telephone calls unity and diversity in conversational structure across languages and cultures /
Udgivet: (2002)

Episcopal appointments in England, c. 1214-1344 : from episcopal election to papal provison /
af: Harvey, Katherine
Udgivet: (2014)

Managing the politics of reform overhauling the legal infrastructure of public procurement in the Philippines /
af: Campos, J. Edgardo
Udgivet: (2005)

A generation later household strategies and economic change in the rural Philippines /
af: Eder, James F.
Udgivet: (1999)

Mining and natural hazard vulnerability in the Philippines digging to development or digging to disaster? /
af: Holden, William N.
Udgivet: (2012)

Philippines society & culture /
Udgivet: (2010)

Agricultural policies in the Philippines /
Udgivet: (2017)

Philippines : 2014 article IV consultation-staff report; press release /
Udgivet: (2014)