Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review
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| Format: | Article |
| Language: | English |
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International Journal of Business and Management
2024
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| Online Access: | https://repository.daystar.ac.ke/handle/123456789/4560 |
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| _version_ | 1809369208771837952 |
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| author | Wandiga Eunice N., Kilika James M. & James Rosemary |
| author_facet | Wandiga Eunice N., Kilika James M. & James Rosemary |
| author_sort | Wandiga Eunice N., Kilika James M. & James Rosemary |
| collection | DSpace |
| description | Journal Article |
| format | Article |
| id | ir-123456789-4560 |
| institution | Daystar University |
| language | English |
| publishDate | 2024 |
| publisher | International Journal of Business and Management |
| record_format | dspace |
| spelling | ir-123456789-45602024-05-08T13:11:27Z Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review Wandiga Eunice N., Kilika James M. & James Rosemary Customer based competences Firms Operations strategy Knowledge based intensive sector Journal Article The operations function of an organization plays a strategic role in the success of organizations as it addresses key decisions that determine the utilization of economic resources in the value creation process to deliver goods and services. While the function has been sufficiently studied and documented in the manufacturing sector, little has been done reflecting the services sector. This paper presents a review of the extant theoretical and empirical literature on two constructs linked to operations strategy in the context of a knowledge intensive sector in the phenomenon leading to firm performance. The relevant theories are reviewed, constructs and their operational indicators identified and compared against extant empirical work and emergent knowledge gaps identified. The paper finally proposes a multidisciplinary based theoretical model suitable for advancing knowledge in this area together with the accompanying implications for future research. 2024-05-08T13:06:28Z 2024-05-08T13:06:28Z 2017 Article Wandiga E. N., Kilika J. M. & James R. (2017): Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review.: International Journal of Business and Management. Article Link: doi:10.5539/ijbm.v12n8p234 1833-3850 - Print 1833-8119 - Online https://repository.daystar.ac.ke/handle/123456789/4560 en Vol. 12, No. 8 application/pdf International Journal of Business and Management |
| spellingShingle | Customer based competences Firms Operations strategy Knowledge based intensive sector Wandiga Eunice N., Kilika James M. & James Rosemary Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review |
| title | Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review |
| title_full | Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review |
| title_fullStr | Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review |
| title_full_unstemmed | Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review |
| title_short | Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review |
| title_sort | linking operations strategies with customer based competence and firm performance in the context of knowledge based intensive sector: a theoretical review |
| topic | Customer based competences Firms Operations strategy Knowledge based intensive sector |
| url | https://repository.daystar.ac.ke/handle/123456789/4560 |
| work_keys_str_mv | AT wandigaeunicenkilikajamesmjamesrosemary linkingoperationsstrategieswithcustomerbasedcompetenceandfirmperformanceinthecontextofknowledgebasedintensivesectoratheoreticalreview |