Quality management in a lean health care environment /

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Detalles Bibliográficos
Autores principales: Collins, Daniel (Autor), Mannon, Melissa (Autor)
Formato: Electrónico eBook
Lenguaje:inglés
Publicado: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015.
Edición:First edition.
Colección:Health care management collection.
Materias:
Acceso en línea:An electronic book accessible through the World Wide Web; click to view
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Tabla de Contenidos:
  • 1. Foundation: quality at the Source Gemba
  • 2. Pillars: coaching, improvement process, and data measurement
  • 3. Roof: true north, sustainment culture
  • 4. Conclusion
  • Appendix 1. RCA standard work
  • Appendix 2. Huddle board standard work
  • Appendix 3. PICK chart standard work
  • Notes
  • References
  • Index.