Cita APA (7th ed.)
Harmon, P., Davenport, T., Dierna, A., & Purdy, R. (2014). Business process change: A business process management guide for managers and process professionals (Third edition.). Elsevier.
Cita Chicago (17th ed.)
Harmon, Paul, Tom Davenport, Andrea Dierna, i Russell Purdy. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Waltham, Massachusetts: Elsevier, 2014.
Cita MLA (9th ed.)
Harmon, Paul, et al. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Elsevier, 2014.
Atenció: Aquestes cites poden no estar 100% correctes.