Designing service processes to unlock value
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
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| Edition: | 1st ed. |
| Series: | 2012 digital library.
Service systems and innovations in business and society collection. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- 1. Introduction
- 2. The changing nature of service processes
- 3. Value co-creation in service processes
- 4. Knowledge-intensive services
- 5. Unlocking capabilities
- References
- Index.