Style de citation APA (7e éd.)
Field, J. M. (2012). Designing service processes to unlock value. Business Expert Press.
Style de citation Chicago (17e éd.)
Field, Joy M. Designing Service Processes to Unlock Value. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
Style de citation MLA (9e éd.)
Field, Joy M. Designing Service Processes to Unlock Value. Business Expert Press, 2012.
Attention : ces citations peuvent ne pas être correctes à 100%.