कवर छवि

Lean sigma methods and tools for service organizations the story of a cruise line transformation /

अन्य संस्करण दिखाएं (1)
में बचाया:
ग्रंथसूची विवरण
मुख्य लेखक: Motwani, Jaideep
अन्य लेखक: Ptacek, Rob, Fleming, Richard
स्वरूप: इलेक्ट्रोनिक ई-पुस्तक
भाषा:अंग्रेज़ी
प्रकाशित: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
संस्करण:1st ed.
श्रृंखला:2012 digital library.
Service systems and innovations in business and society collection.
विषय:
Six sigma (Quality control standard)
Lean manufacturing.
Service industries > Quality control.
Cruise lines > Quality control.
lean
lean sigma
service
waste elimination
continuous improvement
service excellence
ऑनलाइन पहुंच:An electronic book accessible through the World Wide Web; click to view
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विषय - सूची:
  • 1. The lean sigma for service challenge
  • 2. Identification and understanding of lean sigma implementation
  • 3. Lean sigma methods and tools, basic concepts
  • 4. Comparing manufacturing and service environments
  • 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application
  • 6. Analysis of the current state
  • 7. Application of lean sigma tools and results
  • 8. Making cultural transitions
  • 9. Achieving, sustaining, and celebrating success
  • References
  • Index.

समान संसाधन