Lean sigma methods and tools for service organizations the story of a cruise line transformation /
Wedi'i Gadw mewn:
| Prif Awdur: | |
|---|---|
| Awduron Eraill: | , |
| Fformat: | Electronig eLyfr |
| Iaith: | Saesneg |
| Cyhoeddwyd: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
|
| Rhifyn: | 1st ed. |
| Cyfres: | 2012 digital library.
Service systems and innovations in business and society collection. |
| Pynciau: | |
| Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Tabl Cynhwysion:
- 1. The lean sigma for service challenge
- 2. Identification and understanding of lean sigma implementation
- 3. Lean sigma methods and tools, basic concepts
- 4. Comparing manufacturing and service environments
- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application
- 6. Analysis of the current state
- 7. Application of lean sigma tools and results
- 8. Making cultural transitions
- 9. Achieving, sustaining, and celebrating success
- References
- Index.