Lean sigma methods and tools for service organizations the story of a cruise line transformation /
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| مؤلفون آخرون: | , |
| التنسيق: | الكتروني كتاب الكتروني |
| اللغة: | الإنجليزية |
| منشور في: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
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| الطبعة: | 1st ed. |
| سلاسل: | 2012 digital library.
Service systems and innovations in business and society collection. |
| الموضوعات: | |
| الوصول للمادة أونلاين: | An electronic book accessible through the World Wide Web; click to view |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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جدول المحتويات:
- 1. The lean sigma for service challenge
- 2. Identification and understanding of lean sigma implementation
- 3. Lean sigma methods and tools, basic concepts
- 4. Comparing manufacturing and service environments
- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application
- 6. Analysis of the current state
- 7. Application of lean sigma tools and results
- 8. Making cultural transitions
- 9. Achieving, sustaining, and celebrating success
- References
- Index.