A service engineering method for knowledge-intense person-oriented services /

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Japan's software factories a challenge to U.S. management /
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Strategic management in information technology /
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The coordination of inter-organizational networks in the enterprise software industry the perspective of complementors /
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Inventing the electronic century the epic story of the consumer electronics and computer industries /
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Embedded autonomy states and industrial transformation /
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From airline reservations to Sonic the Hedgehog : a history of the software industry /
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Dot.compradors power and policy in the development of the Indian software industry /
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Crouching tiger quality and its implementation in the Indian and Irish software communities /
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Diamonds are forever, computers are not economic and strategic management in computing markets /
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Platform ecosystems : aligning architecture, governance, and strategy /
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Keeping the U.S. computer industry competitive systems integration : a colloquium report /
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The service edge : 101 companies that profit customer care /
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Service innovation organizational responses to technological opportunities & market imperatives /
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Keeping the U.S. computer and communications industry competitive convergence of computing, communications, and entertainment /
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Service science : the foundations of service engineering and management /
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The financial services marketing handbook tactics and techniques that produce results /
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Keeping the U.S. computer industry competitive defining the agenda : a colloquium report /
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Effective client management in professional services : how to build successful client relationships /
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Digital state : the story of Minnesota's computing industry /
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OECD information technology outlook 2000 : ICTs, E-commerce and the information economy.
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Service marketing : people, technology, strategy /
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Service marketing : people, technology, strategy /
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