A service engineering method for knowledge-intense person-oriented services /

Cultural perspectives on services marketing
منشور في: (2005)

Growing software proven strategies for managing software engineers /
حسب: Testa, Louis
منشور في: (2009)

Asia's computer challenge threat or opportunity for the United States & the world? /
حسب: Dedrick, Jason
منشور في: (1998)

Japan's software factories a challenge to U.S. management /
حسب: Cusumano, Michael A., 1954-
منشور في: (1991)

Enhancing customer experience in the service industry : a global perspective /
منشور في: (2015)

The coordination of inter-organizational networks in the enterprise software industry the perspective of complementors /
حسب: Kude, Thomas, 1981-
منشور في: (2012)

Strategic management in information technology /
حسب: Yoffie, David B.
منشور في: (1994)

Inventing the electronic century the epic story of the consumer electronics and computer industries /
حسب: Chandler, Alfred D. (Alfred Dupont), 1918-2007
منشور في: (2005)

Embedded autonomy states and industrial transformation /
حسب: Evans, Peter B., 1944-
منشور في: (1995)

Business patterns for software developers
حسب: Rednik
منشور في: (2012)

Services marketing : integrating customer focus across the firm /
حسب: Zeithaml, Valarie A.
منشور في: (2009)

Services management (including skill development) /
حسب: Ramachandra, K.
منشور في: (2010)

Dot.compradors power and policy in the development of the Indian software industry /
حسب: Saraswati, Jyoti
منشور في: (2012)

Customer service in the information environment /
حسب: St. Clair, Guy, 1940-
منشور في: (1993)

From airline reservations to Sonic the Hedgehog : a history of the software industry /
حسب: Campbell-Kelly, Martin
منشور في: (2003)

Crouching tiger quality and its implementation in the Indian and Irish software communities /
حسب: Keane, Brendan
منشور في: (2007)

Diamonds are forever, computers are not economic and strategic management in computing markets /
منشور في: (2004)

Platform ecosystems : aligning architecture, governance, and strategy /
حسب: Tiwana, Amrit, 1974-
منشور في: (2014)

Innovation in the software sector /
حسب: Lippoldt, Douglas, وآخرون
منشور في: (2009)

Services marketing : people, technology, strategy /
حسب: Lovelock, Christopher
منشور في: (2011)

The economics of network industries
حسب: Shy, Oz
منشور في: (2001)

Keeping the U.S. computer industry competitive systems integration : a colloquium report /
منشور في: (1992)

OECD information technology outlook.
منشور في: (2010)

Perspectives des technologies de l'information de l'OCDE 2006 technologies de l'information et des communications.
منشور في: (2006)

Perspectives des technologies de l'information de l'OCDE 2008
منشور في: (2008)

The service edge : 101 companies that profit customer care /
حسب: Zemke, Ron
منشور في: (1989)

Service innovation organizational responses to technological opportunities & market imperatives /
منشور في: (2003)

Keeping the U.S. computer and communications industry competitive convergence of computing, communications, and entertainment /
منشور في: (1995)

The financial services marketing handbook tactics and techniques that produce results /
حسب: Ehrlich, Evelyn, 1950-
منشور في: (2012)

Keeping the U.S. computer industry competitive defining the agenda : a colloquium report /
منشور في: (1990)

Service science : the foundations of service engineering and management /
حسب: Qiu, Robin G.
منشور في: (2014)

Effective client management in professional services : how to build successful client relationships /
حسب: Berkovi, Jack
منشور في: (2014)

Digital state : the story of Minnesota's computing industry /
حسب: Misa, Thomas J.
منشور في: (2013)

OECD information technology outlook 2000 : ICTs, E-commerce and the information economy.
منشور في: (2000)

Service marketing : people, technology, strategy /
حسب: Lovelock, Christopher
منشور في: (2011)

Service marketing : people, technology, strategy /
حسب: Lovelock, Christopher
منشور في: (2011)