Poll, R., & Boekhorst, P. t. (2007). Measuring quality: Performance measurement in libraries (2nd rev. ed.). K.G. Saur.
Citação norma ChicagoPoll, Roswitha, and Peter te Boekhorst. Measuring Quality: Performance Measurement in Libraries. 2nd rev. ed. Munchen: K.G. Saur, 2007.
Citação norma MLAPoll, Roswitha, and Peter te Boekhorst. Measuring Quality: Performance Measurement in Libraries. 2nd rev. ed. K.G. Saur, 2007.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.