Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Geahča maid

• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  Dahkki: Goodman, John A.
  Almmustuhtton: (2009)
• Strategic customer management strategizing the sales organization /
  Dahkki: Piercy, Nigel
  Almmustuhtton: (2009)
• Strategic customer management strategizing the sales organization /
  Dahkki: Piercy, Nigel
  Almmustuhtton: (2009)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  Dahkki: Lowenstein, Michael W., 1942-
  Almmustuhtton: (2011)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  Dahkki: Lowenstein, Michael W., 1942-
  Almmustuhtton: (2011)