Pang, S. (2009). Successful service design for telecommunications: A comprehensive guide to design and implementation. John Wiley & Sons.
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Citação norma Chicago
Pang, Sauming. Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation. Chichester, U.K.: John Wiley & Sons, 2009.
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Citação norma MLA
Pang, Sauming. Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation. John Wiley & Sons, 2009.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.