Performance Associates, Inc, & ebrary, Inc. (2007). Delivering knock your socks off service (4th ed.). AMACOM, American Management Association.
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Citação norma Chicago
Performance Associates, Inc, and Inc ebrary. Delivering Knock Your Socks off Service. 4th ed. New York: AMACOM, American Management Association, 2007.
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Citação norma MLA
Performance Associates, Inc, and Inc ebrary. Delivering Knock Your Socks off Service. 4th ed. AMACOM, American Management Association, 2007.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.