Citação norma APA
Performance Associates, Inc, & ebrary, Inc. (2007). Delivering knock your socks off service (4th ed.). AMACOM, American Management Association.
Citação norma Chicago
Performance Associates, Inc, and Inc ebrary. Delivering Knock Your Socks off Service. 4th ed. New York: AMACOM, American Management Association, 2007.
Citação norma MLA
Performance Associates, Inc, and Inc ebrary. Delivering Knock Your Socks off Service. 4th ed. AMACOM, American Management Association, 2007.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.