Citação norma APA
Jurewicz, L., & Cutler, T. (2003). High tech, high touch: Library customer service through technology. American Library Association.
Citação norma Chicago
Jurewicz, Lynn, and Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. Chicago: American Library Association, 2003.
Citação norma MLA
Jurewicz, Lynn, and Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. American Library Association, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.