Montgomery, J. G., Cook, E. I., Wagner, P. J., & Hubbard, G. T. (2005). Conflict management for libraries: Strategies for a positive, productive workplace. American Library Association.
Citação do estilo Chicago (17ª ed.)Montgomery, Jack G., Eleanor I. Cook, Patricia Jean Wagner, e Glenda T. Hubbard. Conflict Management for Libraries: Strategies for a Positive, Productive Workplace. Chicago: American Library Association, 2005.
Citação MLA (9ª ed.)Montgomery, Jack G., et al. Conflict Management for Libraries: Strategies for a Positive, Productive Workplace. American Library Association, 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.