Montgomery, J. G., Cook, E. I., Wagner, P. J., & Hubbard, G. T. (2005). Conflict management for libraries: Strategies for a positive, productive workplace. American Library Association.
Chicago-Zitierstil (17. Ausg.)Montgomery, Jack G., Eleanor I. Cook, Patricia Jean Wagner, und Glenda T. Hubbard. Conflict Management for Libraries: Strategies for a Positive, Productive Workplace. Chicago: American Library Association, 2005.
MLA-Zitierstil (9. Ausg.)Montgomery, Jack G., et al. Conflict Management for Libraries: Strategies for a Positive, Productive Workplace. American Library Association, 2005.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.