Hernon, P., & Dugan, R. E. (2002). An action plan for outcomes assessment in your library. American Library Association.
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Citação norma Chicago
Hernon, Peter, and Robert E. Dugan. An Action Plan for Outcomes Assessment in Your Library. Chicago: American Library Association, 2002.
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Citação norma MLA
Hernon, Peter, and Robert E. Dugan. An Action Plan for Outcomes Assessment in Your Library. American Library Association, 2002.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.