Cita APA (7a ed.)
ebrary, Inc, Rust, R. T., & Kannan, P. K. (2002). E-Service: New directions in theory and practice. M.E. Sharpe.
Cita Chicago Style (17a ed.)
ebrary, Inc, Roland T. Rust, y P. K. Kannan. E-Service: New Directions in Theory and Practice. Armonk, N.Y.: M.E. Sharpe, 2002.
Cita MLA (9a ed.)
ebrary, Inc, et al. E-Service: New Directions in Theory and Practice. M.E. Sharpe, 2002.
Precaución: Estas citas no son 100% exactas.