Cita APA (7a ed.)
ebrary, Inc, Fjermestad, J., & Romano, N. C. (2006). Electronic customer relationship management. M.E. Sharpe.
Cita Chicago Style (17a ed.)
ebrary, Inc, Jerry Fjermestad, y Nicholas C. Romano. Electronic Customer Relationship Management. Armonk, N.Y. ; London: M.E. Sharpe, 2006.
Cita MLA (9a ed.)
ebrary, Inc, et al. Electronic Customer Relationship Management. M.E. Sharpe, 2006.
Precaución: Estas citas no son 100% exactas.