APA (7e ed.) Bronvermelding

ebrary, Inc. (2005). Customer relationship management: An Emerald guide. Emerald Group Publishing.

Chicago (17e ed.) Bronvermelding

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.

MLA (9e ed.) Bronvermelding

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Emerald Group Publishing, 2005.

Let op: Deze citaties zijn niet altijd 100% accuraat.