ebrary, Inc. (2005). Customer relationship management: An Emerald guide. Emerald Group Publishing.
Chicagoスタイル(17版)引用形式ebrary, Inc. Customer Relationship Management: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.
MLA(9版)引用形式ebrary, Inc. Customer Relationship Management: An Emerald Guide. Emerald Group Publishing, 2005.
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