APA način citiranja (7. izdanje)

ebrary, Inc. (2005). Customer relationship management: An Emerald guide. Emerald Group Publishing.

Čikaški stil citiranja (17. izdanje)

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.

MLA način citiranja (9. izdanje)

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Emerald Group Publishing, 2005.