Cita APA (7a ed.)

ebrary, Inc. (2005). Customer relationship management: An Emerald guide. Emerald Group Publishing.

Cita Chicago Style (17a ed.)

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.

Cita MLA (9a ed.)

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Emerald Group Publishing, 2005.