APA (7th ed.) Citation

ebrary, Inc. (2005). Customer relationship management: An Emerald guide. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.

MLA (9th ed.) Citation

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Emerald Group Publishing, 2005.