Dyfyniad APA

ebrary, Inc. (2005). Customer relationship management: An Emerald guide. Emerald Group Publishing.

Dyfyniad Arddull Chicago

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.

Dyfyniad MLA

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Emerald Group Publishing, 2005.

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