APA (7 ম সংস্করণ) উদ্ধৃতি

ebrary, Inc. (2005). Customer relationship management: An Emerald guide. Emerald Group Publishing.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

ebrary, Inc. Customer Relationship Management: An Emerald Guide. Emerald Group Publishing, 2005.