Cita APA (7th ed.)

ebrary, Inc. (2005). Implementing effective TQM: An Emerald guide. Emerald Group Publishing.

Cita Chicago (17th ed.)

ebrary, Inc. Implementing Effective TQM: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2005.

Cita MLA (9th ed.)

ebrary, Inc. Implementing Effective TQM: An Emerald Guide. Emerald Group Publishing, 2005.