Service quality an Emerald guide.

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Publicado em: (2014)

Value proposition design : how to create products and services customers want : get started with; /
Por: Osterwalder, Alex
Publicado em: (2014)

Value proposition design : how to create products and services customers want : get started with; /
Por: Osterwalder, Alex
Publicado em: (2014)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
Por: Mutua, Jossylin N.
Publicado em: (2006)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
Por: Mutua, Jossylin N.
Publicado em: (2006)

Relationship marketing theory and practice /
Publicado em: (1996)

Relationship marketing theory and practice /
Publicado em: (1996)

Monitoring, measuring and managing customer service /
Por: Goodman, Gary S.
Publicado em: (2000)

Monitoring, measuring and managing customer service /
Por: Goodman, Gary S.
Publicado em: (2000)

An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) /
Por: Maara, Juliet Wambui
Publicado em: (2017)

Service innovation management
Publicado em: (2005)

Service innovation management
Publicado em: (2005)

Managing quality customer service a practical guide for establishing a service operation /
Por: Martin, William B.
Publicado em: (1989)

Managing quality customer service a practical guide for establishing a service operation /
Por: Martin, William B.
Publicado em: (1989)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Por: Allen, Danica R., 1959-
Publicado em: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Por: Allen, Danica R., 1959-
Publicado em: (2004)

Customer care excellence : how to create an effective customer focus. /
Por: Cook, Sarah
Publicado em: (2011)

Customer care excellence : how to create an effective customer focus. /
Por: Cook, Sarah
Publicado em: (2011)

Service quality crossing boundaries /
Publicado em: (2003)

Service quality crossing boundaries /
Publicado em: (2003)

Service recovery and service continuity
Publicado em: (2005)

Service recovery and service continuity
Publicado em: (2005)

Service design for business : a practical guide to optimizing the customer experience /
Por: Reason, Ben, 1972-, et al.
Publicado em: (2016)

Service design for business : a practical guide to optimizing the customer experience /
Por: Reason, Ben, 1972-, et al.
Publicado em: (2016)

Customer service : a practical approach /
Por: Harris, Elaine K.
Publicado em: (2007)

Customer service : a practical approach /
Por: Harris, Elaine K.
Publicado em: (2013)

Customer service : a practical approach /
Por: Harris, Elaine K.
Publicado em: (2013)

Customer service : a practical approach /
Por: Harris, Elaine K.
Publicado em: (2007)

Customer service : a practical approach /
Por: Harris, Elaine K.
Publicado em: (2013)

Customer service : a practical approach /
Por: Harris, Elaine K.
Publicado em: (2013)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Publicado em: (2015)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Publicado em: (2015)

Beyond customer service, revised
Por: Gerson, Richard F.
Publicado em: (1998)

Beyond customer service, revised
Por: Gerson, Richard F.
Publicado em: (1998)

New service paradigms AMA SERVSIG Conference 2003 /
Publicado em: (2004)

New service paradigms AMA SERVSIG Conference 2003 /
Publicado em: (2004)